Membership Frequently Asked Questions (FAQ's)
Look here for answers to some of the most common questions about memberships at
the Little Rock Zoo!
Membership FAQS
Q: Where can I purchase a membership the day of my visit?
A: Yes - at our Members Gate (spring & summer), any ticket booth or in our gift shop.
Please be prepared to fill out an application. You will be issued a temporary card.
Q: How old must I be to have membership?
A: Memberships are listed in adult’s names only. You must be 18 years old to have a
membership. Children will be listed in the total family count.
Q: How many people can be on a membership?
A: That depends on the membership level.
Individual / Individual Plus memberships allow one adult on the membership.
Dual memberships allow two adults (same household) on the membership.
Family / Family Plus allows up to two adults (same household) & their children under 18.
(We ask that you include only your own children that reside with you.)
Grandparent/Grandparent Plus allows two adults (same household) & their grandchildren under 18.
(We ask that you include only your own grandchildren or children under 18 in your home.)
Q: What if there is only one parent in the household for a family of two or more children?
A: Our memberships above Individual level cover “households”. If only one adult resides there, only
one is covered by the membership. It will be classified as a “Family” membership.
Q: How does a “Plus” membership work?
A: A membership with a “Plus” allows the one guest per visit per membership.
A Member must be present with the guest.
Q: How can I upgrade my membership to a “Plus”
A: Please let us know at the front gate on your next visit. We can upgrade your membership for
$10 and mail your updated membership cards to you.
You will be allowed one guest per family per visit.
Q: I have a “Plus” membership. Can my guest use my membership card without me?
A: An Adult Member must be present for any guest to be admitted with your “Plus” membership.
Q: Why do we have to present photo ID with our membership cards?
A: We ask that all adults present their photo ID to prevent misuse of the memberships.
This prevents transfer of membership valuable benefits to non-members & Lost cards cannot be
used by others.
Q: Can I bring someone else if the second adult on my membership cannot attend?
A: Memberships are non-transferable. Only adults listed on the card are admitted with photo ID.
Q: Can my Childcare Provider or Nanny use my membership card to bring my children?
A: Yes - however, we will admit ONLY the children with the presentation of the membership card.
The sitter/nanny would need one of your “complimentary admission” passes or pay regular
admission.
Q: How do I receive a discount at the Café Africa or Safari Trader Gift Shop?
A: Present your valid membership card before you make your purchase for a 15% discount.
Q: Why do you want my email address?
A: The Little Rock Zoo is going Green, reducing paper usage. We promote events & send out
the Jungle Express Newsletter by email.
We don’t sell or use email for business other than for the zoo.
Q: How long will I have to wait for my membership cards?
A: Membership cards usually take one to two weeks to process from date of purchase.
Q: I have not received my membership cards / My temporary card is expired. What do I do?
A: Call the membership office at 501-661-7218. Let us know your name and the date of purchase.
We will resend your cards after verifying information with you.
Q: My name is spelled wrong on my cards OR my address is wrong. How is this corrected?
A: Call the membership office at 501-661-7218. Let us know your membership # and the
corrections. Or let us know at the front gate on your next visit.
We will update your account and mail your cards.
Q: I lost my membership card. How do I get a replacement?
A: Membership cards are required for entry with Photo ID. Replacements are $5, unless we are
correcting an error. Call 501-661-7218 or visit any ticket booth or our gift shop.
Lost, Damaged or Illegible cards must be replaced. Please take care of your cards.
Q: How long is my membership valid?
A: All memberships expire at the end of the month, one year from date of purchase.
They are not “Season Passes”. Ex) Purchase Date 3/24/09 will Expire 3/31/2010
Q: What happens if I renew my membership early?
A: Your membership will be extended one year past your current expiration date.
Your expiration date will not be negatively affected, you will not “lose” at month.
Q: My membership expired. Now what?
A: If your membership has lapsed, your new expiration date will be one year from the new purchase
date. Just call 501-661-7218 to renew. You can also renew at the front gate or in our gift shop.
You do not need a “NEW” membership, just renew under your old account.
Q: Can we use our membership at other Zoos?
A: Yes. We have a list of over 150 reciprocal zoos that will allow you free or discounted
admission. Please be aware that most zoos only reciprocate 2 adults on a membership and
may restrict the number of children admitted at the discounted rate. “Plus” guests are not
usually honored at other zoos. Not all zoos participate in this program.
Please call ahead before you travel.
MEMBSHIPS ARE NON-REFUNDABLE AND NON-TRANSFERABLE.
IF YOUR QUESTIONS HAS NOT BEEN AdDRESSED HERE -
PLEASE CALL OUR MEMBERSHIP OFFICE 501-661-7218
BEFORE YOU MAKE YOUR PURCHASE.